Privacy Notice for Sunny Reviews

Last Updated: 23 November 2025

This Privacy Notice explains how Sunny Reviews ("we," "us," or "our") collects, uses, stores, and shares ("processes") your personal information when you use our services ("Services"). This includes when you visit our website at https://sunnyreviews.com.au, access any related websites, or interact with our Services in any other way. Sunny Reviews provides a reputation management platform designed to help businesses enhance their online presence and strengthen customer trust.

Our Services include Automated Review Requests, where we send professional text and email invitations to customers encouraging them to leave feedback on Google, social media, or other prominent review sites. We use carefully designed messaging and timing strategies to help you gather authentic reviews efficiently. Through Reputation Monitoring & Insights, we track reviews and mentions across multiple platforms and provide real-time dashboards and alerts, helping you manage your brand proactively. We also offer Professional Review Responses, where our team can reply to reviews on your behalf, thanking positive reviewers and addressing concerns from negative ones. Additionally, we can transform top reviews into social media content, highlight reels, and website widgets, allowing you to showcase your quality service to potential customers. Our platform also integrates with your CRM, Google Business Profile, and social media accounts for streamlined automation and centralised management of customer feedback.

We may also interact with you in other ways, including sales, marketing, or events. If you have questions or concerns, reading this Privacy Notice will clarify your rights and choices regarding your information. We are responsible for decisions about how your personal data is processed. If you do not agree with our practices, please refrain from using our Services. For any inquiries, contact us at [email protected].

1. Information We Collect

We collect information you provide to us voluntarily and information collected automatically when you use our Services.

Personal Information You Provide: Depending on your interactions with us, we may collect:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Debit or credit card information
• Billing addresses
• Contact or authentication data
• Contact preferences
• Your customers’ contact information via direct upload or through an integration

We may also collect sensitive personal information where allowed by law or with your consent. Payment information is securely processed through Stripe (https://stripe.com/privacy). All information provided must be accurate and updated when necessary.

Automatically Collected Information: When you use our Services, we may automatically gather information such as IP address, browser type, device details, operating system, language settings, referring URLs, usage patterns, and location data if permitted. Cookies and similar technologies are also used to enhance functionality and provide analytics.

Information From Other Sources: To improve our Services and provide relevant marketing or offers, we may collect information from public databases, marketing partners, and other sources, including job titles, mailing addresses, email addresses, phone numbers, social media profiles, and behavioral data.

2. How We Use Your Information

Your personal information may be used for purposes including: account creation and authentication, responding to inquiries, sending administrative updates, requesting customer feedback, delivering marketing communications (if you consent), protecting and improving our Services, analyzing trends, and complying with legal obligations.

3. Legal Basis

We process your personal information under a legitimate reason allowed by Australian privacy law, such as providing Services, fulfilling contracts, obtaining consent, protecting our interests, or complying with legal obligations. Sensitive personal information is only collected with your consent or as permitted by law.

4. Sharing Your Information

We may share your personal information with trusted service providers who perform functions on our behalf. These providers are contractually bound to protect your information and use it only as instructed. We may also share information in cases such as business transfers, mergers, acquisitions, with partners to deliver services, or when legally required. Service providers may include cloud services, data analytics, payment processors, hosting providers, and marketing tools.

5. Cookies and Tracking

We use cookies and similar tools to support functionality, measure performance, and improve Services. Some analytics, including Google Analytics, help us understand usage patterns and refine the user experience. You may manage cookies through your browser settings, but disabling them may affect some features.

6. AI-Powered Tools

Some of our Services use AI-powered features to assist with tasks such as generating automated responses or insights. Personal data processed through AI tools is handled in accordance with this Privacy Notice. You can disable AI features in your account settings.

7. Data Retention

We retain your personal information only as long as necessary to provide our Services or meet legal requirements. When no longer needed, data is securely deleted or anonymized.

8. Security

We implement appropriate organizational and technical measures to protect your personal information. However, no system is entirely secure, and information transmitted through our Services is at your own risk.

9. Minors

We do not knowingly collect personal information from anyone under 18. Accounts found to belong to minors will be deactivated, and data will be removed promptly.

10. Your Rights

Under Australian law, you may request access to your personal information, correct inaccuracies, request deletion, withdraw consent, or opt out of marketing. To exercise these rights, contact us at [email protected].

11. Do-Not-Track

Currently, we do not respond to browser Do-Not-Track signals.

12. Sensitive Information

Sensitive personal information is only collected with consent or where legally permitted. You can limit the use or disclosure of sensitive information. Additional information may also be collected during customer support interactions, surveys, or when using our Services.

13. Mobile Data

Mobile numbers provided for SMS communications are collected only with opt-in consent. Data is not sold or shared for third-party marketing. Users can opt out anytime by replying “STOP.”

14. Updates

This Privacy Notice may be updated periodically. The updated date will be reflected at the top of this page.

15. Contact

For any questions, email [email protected] or visit https://sunnyreviews.com.au.

16. Access, Correction, or Deletion

You may request access, correction, or deletion of your personal information or withdraw consent by emailing [email protected].